Refund & Cancellation Policy
Last Updated: June 2026
Hostvyn (Legal Name: SHIBIL MS) ("we", "our", or "us") provides digital services. By purchasing our services, you agree to the following refund and cancellation terms.
1. Cancellation Policy
Orders can be cancelled only before service activation or processing begins. Once the service is activated, provisioned, or delivered, cancellation is not allowed.
2. Refund Policy
Refunds will only be processed after successful payment gateway verification. If the transaction is not verified or fails during payment gateway validation, no refund request will be accepted.
3. Refund Eligibility
- Duplicate payment made by mistake
- Service not delivered due to our system issue
- Technical error from our platform
4. Non-Refundable Cases
- Change of mind after purchase
- Incorrect details provided by user
- Delays caused by third-party services
- Partially used or activated services
- Domain registration and third-party services
5. Refund Request Time Limit
Refund requests must be raised within 7 days of the transaction date. Requests made after this period may not be considered.
6. Refund Process
Approved refunds will be processed within 5–7 business days to the original payment method.
7. Payment Verification Requirement
All transactions are subject to verification by our payment gateway and internal fraud checks. Refunds will only be considered if the payment status is marked as successful.
8. Contact Us
For refund or cancellation requests, contact us:
Email: [email protected]
